Frequently Asked Questions
Most frequent questions and answers
Payment Options
Payment for goods must be made by either Bank Deposit or Credit Card (2% fee) through our highly secure partnership with Paypal before dispatch or any order, unless a prior agreement has been made with the customer. If the price of ordered items changes, the customer will be contacted before the order is dispatched.
Shipping in New Zealand
Most orders are shipped after the order has been placed and payment has been received, except for re-stringing orders. There is no handling charges for any orders. FREE SHIPPING on all New Zealand orders over $100, excluding ball machines and string machines. Orders under $100 there will be an $8.00 charge.
International Shipping
Naki Racquets can ship internationally, but on a case by case basis, please contact us first to confirm shipping costs with us before ordering. Goods usually take about 14 business days to the rest of the world. We strongly advise all international customers to check with their local post office if there are any fees and/or taxes for parcels from abroad. All local fees and taxes are the customers responsibility.
Estimated NZ Delivery Timeframes
- North Island residential: Expect to receive within 1-3 working days.
- South Island residential: Expect to receive within 2-4 working days.
- Rural Delivery: Expect to receive within 3-5 working days.
Out of Stock Products and Back Orders
If a product is ordered but later found to be out of stock Naki Racquets reserves the right to put the order on back order and confirm a new ETA and price with the customer. The customer may ask Naki Racquets to either find and offer an alternative (similar) product (if an alternative option is available) price differences will need to be paid by the customer if the cost is higher or if cheaper the difference refunded by Naki Racquets to the customer.
Shipping to Australia
Most orders are shipped after the order has been placed and payment has been received, except for re-stringing orders. There is no handling charges for any orders. FREE SHIPPING on orders over $500, excluding ball machines and string machines. All orders under $500 are charged on a per order basis with International Air (Not Tracked) or Courier Service (Tracked). Goods usually take about 7 business days to Australia
Returns Policy
At Naki Racquets, customer satisfaction is our first priority. We offer 30 day return on all merchandise that is returned in brand new, unused, saleable condition, this includes the following:
- Packages with grips, strings, head and wrist bands are not opened
- Shoes have not been worn on court or outdoors. We absolutely cannot accept worn shoes
- 5% re-stocking fee will apply to all returns, except defective merchandise
A refund will be made in the form of bank deposit or credit placed on your account. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Goods and Services Tax (GST)
All goods include GST